Co-op launches new mobile website to enable staff to manage shifts digitally
Following a successful trial involving hundreds of colleagues, the ‘Shifts’ technology has been rolled out across the organisation to allow all staff in-store to view which days they are working and how many hours they are scheduled as well as their holiday and break entitlement via their mobile phone.
After the launch, the Co-op found that over 10,000 employees had registered to use the system in just over 48 hours.
The move follows the introduction of “How do I?”, a single source of information to help store-based staff to answer questions digitally and to find out how to do things in store.
Last month, the retailer also announced the launch of its Pay in Aisle technology where shoppers can pay in the aisle as they use their own phone to purchase goods at the Co-op.
“Matthew Speight (pictured), Co-op transformation and retail support director, said: “We need to be competitive and innovative, and this means being more efficient and agile in how we work – we’re transforming the way we run our stores for members and customers, but more importantly, listening to feedback and making things simpler for colleagues. Everything we’re trying and testing is built for colleagues by colleagues, who’ve been involved from the start.”
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