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CollectPlus to send back returns parcels free of charge to House of Fraser customers

Delivery and returns service CollectPlus is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge, following the news that shoppers are unlikely to receive refunds from the department store or its administrator.

GENERAL MERCHANDISE

CollectPlus to send back returns parcels free of charge to House of Fraser customers

Delivery and returns service CollectPlus is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge, following the news that shoppers are unlikely to receive refunds from the department store or its administrator.

The Yodel owned firm has been storing the parcels after it was unable to access House of Fraser’s outsourced warehouse in order to return the items, which had been sent via CollectPlus Points on or after 8 August.

Neil Ashworth, chief commercial officer of Yodel and chief executive of CollectPlus, said: “Through no fault of their own, customers of House of Fraser have been caught in the middle of the retailer’s collapse, with items that they have bought and paid for being refused by the returns warehouse.

“The administrators have now confirmed that refunds are unlikely, and so CollectPlus has taken the decision to return items back to customers free of charge, so that they are not left empty handed.” 

With the operation expected to take two weeks, CollectPlus is partnering with Clipper Logistics on the project, which will involve opening every parcel to identify the rightful owner via the returns note. Each order will then be repackaged and relabelled before being sent back to the customer. 

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