THE RETAIL BULLETIN - The home of retail news
HOME
VIRTUAL EVENTS
Department Stores
Electricals
Entertainment
Fashion
Food & Drink
General Merchandise
Health & Beauty
Home & DIY
Interviews
Newsletter
Property
Shopping Centres & Retail Parks
Sports & Leisure
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT
CONTACT
SUBSCRIBE FOR FREE
CollectPlus to send back returns parcels free of charge to House of Fraser customers

Delivery and returns service CollectPlus is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge, following the news that shoppers… View Article

GENERAL MERCHANDISE

CollectPlus to send back returns parcels free of charge to House of Fraser customers

Delivery and returns service CollectPlus is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge, following the news that shoppers are unlikely to receive refunds from the department store or its administrator.

The Yodel owned firm has been storing the parcels after it was unable to access House of Fraser’s outsourced warehouse in order to return the items, which had been sent via CollectPlus Points on or after 8 August.

Neil Ashworth, chief commercial officer of Yodel and chief executive of CollectPlus, said: “Through no fault of their own, customers of House of Fraser have been caught in the middle of the retailer’s collapse, with items that they have bought and paid for being refused by the returns warehouse.

“The administrators have now confirmed that refunds are unlikely, and so CollectPlus has taken the decision to return items back to customers free of charge, so that they are not left empty handed.” 

With the operation expected to take two weeks, CollectPlus is partnering with Clipper Logistics on the project, which will involve opening every parcel to identify the rightful owner via the returns note. Each order will then be repackaged and relabelled before being sent back to the customer. 

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News