Amazon names Doug Herrington as CEO of Worldwide Amazon Stores
Amazon has appointed Doug Herrington as chief executive of its Worldwide Amazon Stores business.
Herrington joined Amazon in 2005 to build its consumables business, then launched Amazon Fresh in 2007, and became leader of the company’s North American consumer business in 2017.
Andy Jassy, Amazon chief executive, said: “Doug and I have worked together on S-team since 2011. He is a builder of great teams and brings substantial retail, grocery, demand generation, product development, and Amazon experience to bear. He’s also a terrific inventor for customers, thinks big, has thoughtful vision around how category management and ops can work well together, is a unifier, is highly curious, and an avid learner. I think Doug will do great things for customers and employees alike.”
Amazon has also announced that its operations organisation will be united under a single leader, John Felton. Having worked with the company for nearly 18 years, Felton spent 12 years in retail and operations finance leadership roles before becoming VP of global customer fulfilment in 2018. In 2019, he took over Amazon’s newly formed global delivery services group.
In his new role, he will report to Herrington, as will as will Russ Grandinetti (International Stores), Christine Beauchamp (North America Stores), Tony Hoggett (Physical Stores), Dave Treadwell (eCommerce Foundation), Neil Lindsay (Pharmacy/AmazonCare/Healthcare), Dharmesh Mehta (Selling Partner Services), Peter Larsen (Buy with Prime), and Pat Bajari (Chief Economist).
Jassy added: “This is a very strong and experienced leadership team. I remain very optimistic about our stores business, and believe we’re still in the early days of what’s possible. It’s worth remembering that Amazon currently only represents about 1% of the worldwide retail market segment share, and 85% of that worldwide market segment share still resides in physical stores.
“If you believe that equation will change over time (which I do), there’s a lot of potential for us as we continue to be laser-focused on providing the best customer experience (broadest selection, low prices, fast and convenient delivery) while working on our cost structure to have the right long-term business.”
