Marks & Spencer plans to boost Ocado food delivery operation
Marks & Spencer chief executive Stuart Machin is planning to “turbocharge” the retailer’s food delivery service with Ocado as part of a wider strategy to boost M&S’s share of the UK’s food spending.
According to This is Money, Machin is reviewing the service to see if improvements can be introduced to make it more efficient and accelerate growth in the face of competition from rivals.
The review is being led by Ocado chief executive Hannah Gibson who took up her role a month ago after working as chief product officer for Ocado Technology,
The report says that Gibson will be drawing up a blueprint to help get more M&S products on the Ocado website as only 75% of items are listed at present. The aim will be to get closer to 100% in time. Bosses are particularly keen to include more items from M&S’s Remarksable range in a bid to appeal to budget conscious shoppers who are seeking out lower priced items during the cost-of-living crisis.
She will also be looking at how substitutions can be improved for customers who order items that might be out of stock
