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HMV’s reopened stores to offer personal shopper service

Entertainment retailer HMV has unveiled the new measures it will put in place to help keep customers safe when it reopens 93 stores following the easing of… View Article

ENTERTAINMENT

HMV’s reopened stores to offer personal shopper service

Entertainment retailer HMV has unveiled the new measures it will put in place to help keep customers safe when it reopens 93 stores following the easing of Covid-19 restrictions on 15 June.

In addition to the introduction of in-store social distancing and enhanced hygiene measures, the retailer will be launching a “list and leave” personal shopper service where customers can drop off a list of items they wish to purchase and have them packed and made ready for collection by HMV’s in-store team.

Shops will also offer customers a new “ring and reserve” service to enable them to call their local store to reserve in-stock items ahead of their visit.

Customers will be required to use hand sanitiser before handling any products in-store. In addition, any undamaged returned items will be quarantined for 72 hours before being placed back on the shop floor.

Doug Putman, owner of HMV, said: “We’ve redesigned our store layouts so that customers can make their way through the stores, buy what they want and pay seamlessly, while maintaining spaces for those who want to browse while maintaining social distancing.

“We’ve sought to keep as much of what people love about the HMV and Fopp experience intact and build on the experience whilst ensuring that customers can shop with us comfortably and confidently.”

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