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John Lewis customers can now return shopping to Waitrose delivery drivers

John Lewis is now offering customers the option of returning their purchases to Waitrose delivery drivers when they receive their groceries. The department store says shoppers… View Article

DEPARTMENT STORES

John Lewis customers can now return shopping to Waitrose delivery drivers

John Lewis is now offering customers the option of returning their purchases to Waitrose delivery drivers when they receive their groceries.

The department store says shoppers can return clothing and home purchases by simply handing the driver parcels they received from Johnlewis.com or via click and collect. The move follows a successful trial last year.

Ged Keogh-Peters, director of supply chain strategy for the John Lewis Partnership, said: “Following the success of the trial we are pleased to be extending this service to even more customers. We are excited to be at the forefront of new services to make online shopping as convenient and quick as possible.”

John Lewis has found that its customers want at least three different ways to return their unwanted goods. The retailer is also running a trial of a next day click and collect service with the Co-op in areas where it has fewer department stores.

Waitrose announced in May that it plans to treble the size of its online grocery operation to a £1 billion business over the next three years. It is also planning to open a new fulfilment centre in Enfield in 2020.

Other plans include the extension of its Waitrose Rapid Delivery trial outside London for the first time following its success in the capital. The service allows customers to have up to 25 grocery items delivered to their home or office, within two hours or less or on the same day.

 

 

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