Businesses are currently making plans to do better for their customers next year – with Forrester predicting that CX ratings will start to improve in 2024... View Article
Retail’s golden quarter is upon us and most brands are busy rolling out carefully crafted seasonal plans to maximise the biggest trading opportunity of the year.... View Article
Discover how to empower your store associates, improve your CX and embrace IT flexibility in our latest guide Every retailer around the world faces challenges and... View Article
The growing popularity of online grocery is having unintended consequences in stores that have not been thought through, specifically the impact on customers of bad picking... View Article
Furniture retailer SCS has announced the opening of a new concept store in Coventry that’s designed to support the way customers now shop. Online shopping... View Article
Modern retailers are transforming shopping by delivering seamless, personalized omnichannel experiences. But testing every touchpoint and customer interaction is daunting and complex. Keysight’s Eggplant software validates... View Article
This session will examine what are the biggest challenge retailers face when it comes to engaging the modern shopper – we will discuss how can the... View Article
Two-thirds of retail businesses say improving customer experience (CX) is a high-priority business objective. But are they focusing on the right initiatives? That’s the question posed... View Article
Always Open Retail is a concept that enables all your channels to deliver the kind of customer experiences people crave. Online, in store, anywhere and everywhere,... View Article
