[Comment by William Carson – Ascensos] There’s a fundamental element to CX that’s rarely discussed. This has less to do with our actual customer experience, and... View Article
Selfridges is taking retail therapy to a whole new level offering customers wellness, self-discovery and even sex counselling sessions for couples and individuals. The focus of... View Article
This survey of 375 business leaders responsible for commerce technology and strategy offers a current snapshot of commerce anarchy – and how you should be responding.... View Article
More than a third of people (38%) in the UK felt that their experience with customer service has got worse over the last 12 months, making it the... View Article
Retail is going through a period of seismic change at present, with growth proving hard to come by for many retailers. However – the smartest retailers... View Article
Building a complete, consistent, holistic view improves your customer experience. As part of our Future of Customer Engagement 2021 event this session will give greater insight... View Article
Our friends at RedEye have launched a great new guide full of ideas and best practice from brands using marketing automation campaigns to their full potential.... View Article
Before the disruption last year, digital leaders were using data to optimise CX. With the rise of digital transformation, companies will have more dynamic data at their... View Article
Digital has been the sole route for consumers to experience brands and discover products over the past year. Which digital features really make a difference to... View Article
