This survey of 375 business leaders responsible for commerce technology and strategy offers a current snapshot of commerce anarchy – and how you should be responding.... View Article
More than a third of people (38%) in the UK felt that their experience with customer service has got worse over the last 12 months, making it the... View Article
Retail is going through a period of seismic change at present, with growth proving hard to come by for many retailers. However – the smartest retailers... View Article
Building a complete, consistent, holistic view improves your customer experience. As part of our Future of Customer Engagement 2021 event this session will give greater insight... View Article
Our friends at RedEye have launched a great new guide full of ideas and best practice from brands using marketing automation campaigns to their full potential.... View Article
Before the disruption last year, digital leaders were using data to optimise CX. With the rise of digital transformation, companies will have more dynamic data at their... View Article
Digital has been the sole route for consumers to experience brands and discover products over the past year. Which digital features really make a difference to... View Article
Companies which collate and analyze customer data, both online and offline, have grown 16% in the last year and are more than twice as likely to significantly... View Article
[ Webinar ] 2-2.45pm / Wednesday 18 November / Emerging technologies and new CX possibilities for engaging with customers. With the current crisis, how and what... View Article
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