Waitrose launches new cocktail experience
August 25, 2021 7:34 amWaitrose has introduced a new cocktail experience to its Wine Tasting at Home service. Customers can now order a tasting box that enables them to create... View Article
Tag Archive: customer experience
EBOOK: Purposeful Planning and Tracking – Turning Your Customers into Lifelong Fans
August 17, 2021 10:17 amPreparing for the busy holiday season may not be ideal when we’re in the middle of summer. But as a retail brand, planning ahead and having... View Article
Review: Future of Retail Customer Engagement event
June 25, 2021 7:41 amDuring the radical upheaval brought about by Covid-19 retailers have increasingly recognised the value of talking to their customers and using this feedback as a key... View Article
Superdrug launches ‘Store Insider’ service to bring in-store customer experience to online shopping
June 23, 2021 6:43 amSuperdrug has launched a new trial offering where online customers can get the same personal service and expert advice as when visiting a Superdrug store. Called... View Article
Last chance to book for today’s Future of Retail Customer Engagement event
June 1, 2021 6:53 amIf you want to know what’s next for retail customer engagement, then join us on 17 June at our free Future of Retail Customer Engagement webinar.... View Article
Interview: Andy Smallwood, CEO of Ribble Cycles
March 10, 2021 7:31 amPremium British cycle brand Ribble had lost its way by focusing on selling third-party brands but a refocus on its own-brand bikes and leveraging its long-standing... View Article
Ted Baker launches live video shopping
March 10, 2021 7:02 amFashion retailer Ted Baker is to launch a live video shopping feature for customers this month. The company said the new technology will enable it to... View Article
Opinion: why reports of the death of the high street are greatly exaggerated
March 4, 2021 7:12 amBy Chris O’Reilly, chief executive of Presto Music. It’s very easy to forget that high street retail was facing challenging times long before Covid-19 came along.... View Article
The Co-op appoints head of customer experience and CRM
February 8, 2021 10:47 pmThe Co-op has appointed Phil Barker as head of customer experience and customer relationship management. Barker was previously CRM lead at the BBC where he was... View Article
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