Latest News: customer experience
September 28, 2021 10:00 am
Published by Patrick Overall
Retail increasingly centres around a single view of the customer, so unifying channels and customer experiences is fundamental to driving the success of the modern store.... View Article
September 27, 2021 1:29 pm
Published by Natalie F
British fashion retailer Ted Baker is collaborating with Eleven Studio to present an immersive, digital-first series of performances by British musicians. ‘Street Party Sessions’ will champion... View Article
September 17, 2021 3:36 pm
Published by Natalie F
There is a new collaboration with Swedish origin ready-to-assemble retailer, but not one we could have predicated. IKEA are teaming up with Swedish House Mafia, one... View Article
September 6, 2021 1:01 pm
Published by Patrick Overall
Forrester research commissioned by Critizr. The pandemic has marked a turning point for retailers. Everything has changed now: purchasing behaviour, expectations in terms of customer experience…... View Article
August 31, 2021 9:00 am
Published by Patrick Overall
Leading UK garden centre group Blue Diamond has today (31st August) announced a new partnership with Customer Interaction Management specialists Critizr, to drive an improved customer... View Article
August 25, 2021 7:34 am
Published by Angela Beevers
Waitrose has introduced a new cocktail experience to its Wine Tasting at Home service. Customers can now order a tasting box that enables them to create... View Article
August 17, 2021 10:17 am
Published by Patrick Overall
Preparing for the busy holiday season may not be ideal when we’re in the middle of summer. But as a retail brand, planning ahead and having... View Article
June 25, 2021 7:41 am
Published by glynn-davis
During the radical upheaval brought about by Covid-19 retailers have increasingly recognised the value of talking to their customers and using this feedback as a key... View Article
June 23, 2021 6:43 am
Published by Angela Beevers
Superdrug has launched a new trial offering where online customers can get the same personal service and expert advice as when visiting a Superdrug store. Called... View Article