Retail increasingly centres around a single view of the customer, so unifying channels and customer experiences is fundamental to driving the success of the modern store.... View Article
British fashion retailer Ted Baker is collaborating with Eleven Studio to present an immersive, digital-first series of performances by British musicians. ‘Street Party Sessions’ will champion... View Article
There is a new collaboration with Swedish origin ready-to-assemble retailer, but not one we could have predicated. IKEA are teaming up with Swedish House Mafia, one... View Article
Forrester research commissioned by Critizr. The pandemic has marked a turning point for retailers. Everything has changed now: purchasing behaviour, expectations in terms of customer experience…... View Article
Leading UK garden centre group Blue Diamond has today (31st August) announced a new partnership with Customer Interaction Management specialists Critizr, to drive an improved customer... View Article
Waitrose has introduced a new cocktail experience to its Wine Tasting at Home service. Customers can now order a tasting box that enables them to create... View Article
Preparing for the busy holiday season may not be ideal when we’re in the middle of summer. But as a retail brand, planning ahead and having... View Article
During the radical upheaval brought about by Covid-19 retailers have increasingly recognised the value of talking to their customers and using this feedback as a key... View Article
Superdrug has launched a new trial offering where online customers can get the same personal service and expert advice as when visiting a Superdrug store. Called... View Article
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