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The Chat Shop Launches Partnership Program

The Chat Shop, the leading premium full-service conversational agency, has today launched its Partnership Program. Allowing brands to join their conversational ecosystem that offers solutions to… View Article

RETAIL SOLUTIONS UK NEWS

The Chat Shop Launches Partnership Program

The Chat Shop, the leading premium full-service conversational agency, has today launched its Partnership Program. Allowing brands to join their conversational ecosystem that offers solutions to help drive incremental revenue and improve customer experiences – all through the power of conversation. The brand knows the importance of smart, engaging interactions that convert and delight customers and partner brands can also now play a part in defining the nature of every visitor’s online journey.

Brands looking to widen their portfolio and serve their clients through the complete customer lifecycle can now bridge the missing gap with conversation.

Greg Horsham – Partnerships Manager at The Chat Shop, shares details of the program; “With the increasing adoption of chat services, we noticed that our services could be highly complimentary to some businesses looking to offer the complete customer lifecycle. If we look at a business such as a Digital Marketing Agency. Through SEO and other digital actions, they support clients in driving traffic to their site. Conversation takes that a step further by converting that traffic into a potential future client via a qualified lead or drive sales dependent on the customer’s objectives – offering a complete joined-up solution. We created two partnership options – Intro Partner or Premier Partner.”

Intro Partner – Their Intro Partner option allows brands to establish another revenue stream with minimal contribution required. Simply by referring someone within your network who you feel would benefit from their services. The team at The Chat Shop qualifies them to see if their services are suitable for them and engages with them directly. If they sign with their services you’ll receive a revenue share of 5% of the invoice for 3 months. Premier Partner – With the goal to forge valuable, long-lasting, collaborative partnerships that enable both parties to grow together. Their approach to the Premier Partner option delivers a strategically beneficial relationship – providing partners with conversational solutions to offer from their portfolio of services. Benefits of the program include; additional revenue share, through to co-marketing activities supported by a dedicated Partner Manager to drive the process and nurture the relationship. Greg Horsham shares insight on the types of companies that will experience true business value from offering conversational solutions;

Digital Marketing Agencies – “DMAs do an amazing job in driving traffic to sites, but what happens once they get there? We’re there to complete the customer lifecycle, allowing agencies to add to their service offerings.”

CRM System Providers – “Together we help to alleviate pain points for clients by optimising and automating processes via harmonious integration.”

Website Development Agencies – “Website Agencies love to partner with us as it allows them to bolster their service offerings. They create breath-taking sites, and we help to convert users once they are there.

The brand has recently welcomed several Premier Partners to the program, whose details can be found within The Chat Shop Partner Directory (another perk of joining the program!) These preferred partners are highly complimentary in their service offerings and demonstrate the value of a truly collaborative approach to partnerships.

Founder and CEO of The Chat Shop, Joe Bush, comments on the recent launch: “Building strong partnerships is a critical component in helping our current and future clients succeed. By collaborating, we know we can add more value, faster, which is why we’re opening up our partnerships program to work closely with a select few.”

About The Chat Shop
The Chat Shop is the leading premium full-service conversational agency. Their focus is on two things – customer experience and driving a return on investment. The brand has been at the forefront of live chat for the best part of a decade now, but they have never stopped innovating.

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