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The Chat Shop announces full rebrand

The Chat Shop, the leading premium full-service conversational agency, has today announced a full rebrand theme alongside launching various tailored chat solutions that help businesses deliver… View Article

RETAIL SOLUTIONS

The Chat Shop announces full rebrand

The Chat Shop, the leading premium full-service conversational agency, has today announced a full rebrand theme alongside launching various tailored chat solutions that help businesses deliver customer experiences that delight visitors and drive revenue.

The brand has consistently evolved its offering for its customers since its launch in 2011 – helping drive ROI through innovative solutions – from billion-dollar PLCs to fast growth start-ups. They have supported the rapid growth of some of the biggest and best brands worldwide.

Due to recent worldwide events and a shift in consumer behaviour, the importance of conversation has become more relevant than ever. The Chat Shop is not only shaping the conversations that brands are having with their web visitors; it is allowing them to deliver these at scale.

Combining smart AI technology with engaging human agents, The Chat Shop provides an effective blend of efficient, tech-driven responsiveness with warm human interaction. From lead generation to boosting conversion rates or simply streamlining your support operations – the solutions are built around your business goals. And having delivered over 3 million conversations, they know a thing or two about creating a more responsive, welcoming presence with your visitors.

As part of the rebrand, the core propositions they offer are;

Conversational Marketing – A solution that accelerates acquiring marketing qualified leads, using the power of conversation. From ABM to mass marketing, brands will have greater visibility on which stage prospects are in the buying cycle with leads integrated directly into the CRM – so sales teams can focus on closing them.

Conversational Commerce – A solution that delivers the in-store experience online, every time. Connecting with casual browsers and converting them into online advocates using the power of conversation.

Conversational Support – Providing real-time customer support at scale. Efficient, effective, and empathetic all in real-time to resolve, retain and delight existing customers, 24/7 Alongside, a variety of other services from training chatbots to developing bespoke solutions for experiential marketing to boost engagement and enhance brand image. They know how to bring your campaigns to life.

Founder and CEO of The Chat Shop, Joe Bush, comments on the rebrand, stating: “With the rapid adoption of digital, consumer expectations of immediate gratification, heavy competition, and customer experience being a key differentiator, now is the time to seriously consider adding conversation into your strategy. Chat is no longer just a support channel. It’s firmly taking place as the most potent growth driver for considered purchase brands”.

To find out how The Chat Shop can help your retail operation click here.

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