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[ REPORT ] The Rise In Customer Aggression

More frontline workers are being affected, more frequently. This new Sonder report shares: –    Survey data from 2,000+ employees and Sonder customers –    How… View Article

RETAIL SOLUTIONS UK NEWS

[ REPORT ] The Rise In Customer Aggression

More frontline workers are being affected, more frequently.

This new Sonder report shares:

–    Survey data from 2,000+ employees and Sonder customers
–    How customer hostility, and a lack of support, impacts individuals and businesses
–    Expert commentary on strategies to reduce the risk and impact

Learn about:

The rise in customer aggression
New statistics reveal frontline workers are facing rising aggression, often alone

The impact on employees and businesses
The link between these incidents and absenteeism, turnover and psychosocial risk

How businesses can provide much-needed support
The challenges faced by leaders, and an insight into Psychological First Aid

How Sonder provides support to frontline workers
How forward-thinking businesses are taking preventative measures to reduce risk

Download the report here.

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