[ REPORT ] A Crisis of Confidence: What consumers really think about a merchants’ fraud protections
9 September, 2021 | by Patrick Overall
Based on a recent Riskified survey of 4,000 consumers and 400 retailers, this report reveals a dramatic difference between how retailers and consumers view the threat of eCommerce fraud and who they say is to blame.
There was not a single country surveyed where consumers felt as confident in merchants’ abilities to stop fraud as did the merchants themselves.
Read the report to learn:
- How many consumers fell victim to fraud in eCommerce over the past 12 months and do they think merchants are doing enough to protect them?
- What impact do various types of eCommerce fraud have on merchants’ revenue and how confident are they in their ability to manage fraud effectively?
- Where is the disconnect between merchants and shoppers most dramatic, and what can you do to bridge the gap?
The report reveals how fraud impacts customers’ confidence in eCommerce, their loyalty to businesses, and merchants’ bottom line across the US, France, Germany and the UK.
Download the report here.
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