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Whitepaper: 4 retail strategies to gain and retain customers

Over the next 10 years, retail will be completely transformed. From cashierless stores and smaller physical footprints to augmented reality and personalized shopping both in store… View Article

RETAIL SOLUTIONS

Whitepaper: 4 retail strategies to gain and retain customers

Over the next 10 years, retail will be completely transformed.

From cashierless stores and smaller physical footprints to augmented reality and personalized shopping both in store and online, retailers have a lot to prepare for in the next decade.

Consumers want the ability to buy online and return in store or buy in store and have it shipped to their homes. They want mobile functionality, visibility into store inventories, transparency, and an engaging experience. Whether they’re looking at a product in person or on their mobile device, consumers now expect the retail experience to be personalized and catered to their own desires and needs. Omnichannel capabilities are more important than ever, but many retailers struggle to provide the complete experience. Clumsy websites, unappealing apps, a lack of visibility into the supply chain, and organizational silos can all degrade the customer experience.

Retailers need quality control over their digital deployments and can look to crowd-testing to lower risk, save money, and improve customer retention and conversion rates.

What you’ll learn

  • The strategies leading retailers are using to thrive in a new age of retail
  • How to leverage technology to build seamless user experiences
  • Keys to testing across the omnichannel

Download the whitepaper here.

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RETAIL EVENTS

Omnichannel Futures Conference 2020
Omnichannel Futures Conference 2020
5 February 2020
Cavendish Conference Centre, 22 Duchess Mews, London W1G 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Online Conversion Summit 2020
Online Conversion Summit 2020
April 30 2020
The Hallam Conference Centre, London W1W 6JJ
The Retail Bulletin Online Conversion Summit 2020 Partnered by IMRG
Future of Retail Marketing 2020
Future of Retail Marketing 2020
9 June 2020
Hallam Conference Centre, 44 Hallam St, London W1W 6JJ
The Future of Retail Marketing for Customer Engagement
The HR Summit 2020
The HR Summit 2020
1 October 2020
Hallam Conference Centre, London W1W 6JJ
Company values, collaboration with employees and driving a major HR transformation to create a truly omnichannel experience, need to be at the heart of the organisation's culture and brand
AI in Retail Conference 2020
AI in Retail Conference 2020
14 October 2020
Hallam Conference Center, 44 Hallam Street, London W1W 6JJ
CONFERENCE AIMED AT RETAILERS WORKING IN MARKETING, IT, DIGITAL, DATA AND TECHNOLOGY