CX NEWS
Nov 18 – Emerging technologies and new CX possibilities for engaging with customers
16 November, 2020 | by Patrick Overall
[ Webinar ] 2-2.45pm / Wednesday 18 November / Emerging technologies and new CX possibilities for engaging with customers.
With the current crisis, how and what technology can retailers use to meet emerging engagement challenges. This webinar will examine the evolution of engagement preferences and the role of technology in engagement with different customer demographics.
- Transforming customer contact with technology available
- Using technology such as AI in CX to boost retail efficiency
- How do you bridge the gaps between digital and human communications?
- What impact will technology have on the retail marketing function in the future?
- Using AI in marketing to power campaigns and increase engagement
- What’s the role of contact centres in the customer experience?
Stuart Dorman, Chief Innovation Officer, Sabio
Geoff Bull, Chief Marketing Officer, Swyft
Cher Lowies, User Experience Researcher, Well Pharmacy
Register for the webinar here.
