THE RETAIL BULLETIN - The home of retail news
HOME
VIRTUAL EVENTS
Department Stores
Electricals
Entertainment
Fashion
Food & Drink
General Merchandise
Health & Beauty
Home & DIY
Interviews
Newsletter
Property
Shopping Centres & Retail Parks
Sports & Leisure
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT
CONTACT
SUBSCRIBE FOR FREE
Ampersand: Multichannel Retail Report 2020

Report analysing multichannel retailers in the UK, based on the core tenets of multichannel retailing. During the last decade, changing consumer attitudes and technology have transformed… View Article

RETAIL SOLUTIONS

Ampersand: Multichannel Retail Report 2020

Report analysing multichannel retailers in the UK, based on the core tenets of multichannel retailing.

During the last decade, changing consumer attitudes and technology have transformed the retail industry beyond recognition. Back in 2010, mobile commerce, personalisation and Prime were not in the vernacular. Social shopping, click and collect and contactless payment were all in their infancy. Traditional British brands like BHS and Mothercare ruled on the high street and everyone carried cash.

There is now an identifiable set of hygiene factors that every online retailer needs in order to provide an exceptional multichannel experience. These experiences are all delivered by a clear set of underlying technologies that are enabling the very best of these retailers.

The Ampersand Retail Matrix score for each retailer is based on the core tenets of multichannel retailing online; mobile performance, positive UX, multichannel technologies, click and collect, delivery, returns and payment. The result? A truly unique insight into high street retailers selling online in the UK and the experience they’re offering their customers in 2020.

Download the full report here.

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News