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Ampersand: Multichannel Retail Report 2020

Report analysing multichannel retailers in the UK, based on the core tenets of multichannel retailing. During the last decade, changing consumer attitudes and technology have transformed… View Article

RETAIL SOLUTIONS

Ampersand: Multichannel Retail Report 2020

Report analysing multichannel retailers in the UK, based on the core tenets of multichannel retailing.

During the last decade, changing consumer attitudes and technology have transformed the retail industry beyond recognition. Back in 2010, mobile commerce, personalisation and Prime were not in the vernacular. Social shopping, click and collect and contactless payment were all in their infancy. Traditional British brands like BHS and Mothercare ruled on the high street and everyone carried cash.

There is now an identifiable set of hygiene factors that every online retailer needs in order to provide an exceptional multichannel experience. These experiences are all delivered by a clear set of underlying technologies that are enabling the very best of these retailers.

The Ampersand Retail Matrix score for each retailer is based on the core tenets of multichannel retailing online; mobile performance, positive UX, multichannel technologies, click and collect, delivery, returns and payment. The result? A truly unique insight into high street retailers selling online in the UK and the experience they’re offering their customers in 2020.

Download the full report here.

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RETAIL EVENTS

Online Conversion Summit 2020
Online Conversion Summit 2020
April 30 2020
The Hallam Conference Centre, 44 Hallam St, Marylebone, London W1W 6JJ
The Retail Bulletin Online Conversion Summit 2020 Partnered by IMRG
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Hallam Conference Centre, 44 Hallam St, London W1W 6JJ
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The Future Of AI in Retail Conference 2020
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Hallam Conference Center, 44 Hallam Street, London W1W 6JJ
CONFERENCE AIMED AT RETAILERS WORKING IN MARKETING, IT, DIGITAL, DATA AND TECHNOLOGY