Customer expectations are evolving fast. When interacting with brands, people demand smarter, more connected, more personalised and more seamless experiences, across every single touchpoint. And as... View Article
Episerver’s benchmark study of 1.3 billion website visits shows half of all B2C commerce sessions now come from a Smartphone. More than 60 percent of global... View Article
Jamie O’Gorman is Director of Client Services at Exponea, where he focuses on assisting Exponea clients on how to get the most value out of the... View Article
Data & Innovation – guest post by Experian. Hyper-connectivity, the Internet of Things, artificial intelligence, robotics, neural networks, deep analytics, bitcoin, blockchain and self-learning systems.... View Article
Share your thoughts for a chance to win a £25 Amazon gift card. Dating back over 30 years, customer lifetime value is a popular metric... View Article
Embrace personalisation in the right way without coming off as too intrusive and tear down the walls standing in the way of a customer’s purchase. Exponea... View Article
Payment Declines Are Hurting Your Business. Most merchants aren’t aware that 1 in every 10 eCommerce dollars is declined during payment authorization. Yet up to 70%... View Article
Create ways to reconnect with lost customers. Trust is essential, because of the personal nature of how we interact with firms, and because it is a... View Article
From the increase in e-commerce and mobile shopping, to the explosion of omnichannel, retailers face declining customer loyalty in a competitive market space—making the customer experience... View Article
Guest content by Eleanor Winn, Director, Digital Sourcing, ISG. It comes as no surprise to me to read that while retail sales continue to grow, retailers... View Article
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