Guide to Omnichannel Retail
September 21, 2024 4:29 pmIn a hypercompetitive retail market today, 75% of consumers expect that great brand experiences will be consistent across channels. This dramatic new requirement has altered the... View Article
Commentary
The Environmental Impact of Fast Fashion
September 20, 2024 1:18 pmFast fashion can shift from one week to the next by offering ultra-cheap and trendy clothing as quickly as possible. Due to this fleeting nature of... View Article
Almost 40% of UK Customer Service workers facing abuse consider quitting
September 19, 2024 12:06 pmNew data from the Institute of Customer Service reveals that nearly 4 in 10 (39%) UK customer service workers who have experienced abuse are contemplating leaving... View Article
Retailers urged to act as mental health crisis hits call centres and Gen Z
September 18, 2024 3:43 pmRetailers across the UK are being urged to prioritise workplace wellbeing after a report from the Retail Trust revealed that poor mental health is causing significant... View Article
Comment: There’s gold in them there archives
September 17, 2024 8:47 amLike many retailers John Lewis has had its fair share of issues to deal with recently but one thing it has that nobody can take away... View Article
Comment: No Oasis for less affluent fans
September 4, 2024 8:41 amIn August 1994 I went to see Oasis play at the Forum in London’s Kentish Town at a cost of a mere £7 for a ticket... View Article
Oasis Reunion Tour: A nostalgic boost to retail and the economy
August 31, 2024 8:33 amThe highly anticipated Oasis reunion tour has set the stage for a major economic and cultural impact, echoing the influence of previous musical giants like Taylor... View Article
Iceland’s Second Chance initiative – A model for national rehabilitation
August 26, 2024 9:20 amFollowing Paul Cowley’s interview on ITV’s This Morning, Iceland Foods’ Second Chance Initiative is gaining attention for its impactful approach to ex-offender rehabilitation. Under the leadership... View Article
What is the difference between Omnichannel and Multichannel retailing?
August 20, 2024 12:52 pmRetailers interested in increasing customer engagement and revenue must identify the distinction between omnichannel and multichannel retailing. This is crucial in order to meet customers’ expectations... View Article
