Q&A: Jurgen Leijdekker, CEO of nShift
December 1, 2025 11:18 amnShift provides the world’s largest global carrier network, connecting retailers to more than 1,000 carriers across every major market. That scale is unique. It means retailers…
Interviews
Conversation with… Peter Grainger of CafePod
November 24, 2025 7:45 amHere we chat with Peter Grainger, co-founder of CafePod, about why he established the business, the challenges of growing a new coffee brand, the launch of…
Conversation with… Emily Mackay-Wright of Bravissimo
November 20, 2025 8:00 amIn this latest Conversations interview, we chat with Emily Mackay-Wright, Bravissimo’s Customer Experience Manager, to talk about her 20-year journey with the brand, what keeps her…
Conversation with… Peter Cross
November 18, 2025 8:10 amHere we chat with leading customer behaviour expert Peter Cross about the defining moments of his career, the ideas behind his new book ‘Start with the…
Q&A: Chuck Haling, CEO, Athos Commerce
November 13, 2025 9:58 amWe spoke with Chuck Haling, CEO of Athos Commerce, about the company’s next chapter, how AI is reshaping ecommerce, and his priorities for driving growth and…
Conversation with… Joe Pennington
November 7, 2025 4:29 pmIn this latest Conversations interview, we chat with retail leader Joe Pennington about his journey from market stalls in Liverpool to heading up major retail teams.…
Conversation with… Bruce Langlands, chief executive of Trotters Childrenswear
November 6, 2025 5:24 amHere we chat with Bruce Langlands, chief executive of Trotters Childrenswear, about the importance of people-centric leadership, creating exceptional customer experiences, Trotters’ top priorities for the…
Q&A: Rebecca Smith, Senior Marketing Manager, Yocuda Digital Receipts
October 28, 2025 6:00 amRebecca, Senior Marketing Manager at Yocuda (Your Customer Data), is enabling retailers to increase post-purchase customer engagement through dynamic digital receipts. With a passion for enhancing…
Interview: Corinne Ripoche, CEO of Capita Experience: Leading with purpose, technology, and heart
October 24, 2025 5:38 amCorinne Ripoche is the Chief Executive Officer at Capita Experience, a division of Capita Plc that focuses on enhancing customer experiences and operational efficiency for leading brands…
