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Tesco website crashes as shoppers’ rush to book Christmas delivery slot

Eager shoppers looking to book in a Christmas delivery slot with Tesco this morning, found themselves waiting in a virtual queue of more than 200,000 other… View Article

GROCERY

Tesco website crashes as shoppers’ rush to book Christmas delivery slot

Eager shoppers looking to book in a Christmas delivery slot with Tesco this morning, found themselves waiting in a virtual queue of more than 200,000 other people.

The supermarket chain’s website crashed after thousands of shoppers rushed to the website to book in one of its coveted festive delivery slots which opened up today.

Delivery Saver customers were told they could book a slot from 6am today (November 15), but some complained that the queue was opened before the advertised time. At 6am, there was reportedly already more than 100,000 people in the queue.

As a result, many flocked to social media to vent their frustration at being unable to get their Christmas delivery slot sorted out, despite arriving before the queue opened.

Posting on Twitter, one customer said: “I logged on at 5.59 (am) to get ready only to find over 135,000 in the queue already.”

By 6.13am, users were posting screenshots that showed the queue was up to 180,000 people. Others complained they spent time waiting in the queue only to be kicked out: “Hey @Tesco just sat for half an hour in your xmas queue and as soon as I reached the front of the queue I got kicked out and now the wait is an hour.”

Tesco responded to customers by tweeting: “We are aware of the issue and we’re working hard to fix it. In the meantime, we’d recommend using the website to place your order.”

The grocery chain said it would be releasing more slots on November 22 at 6am and that the website struggled under the sheer number of people logging on rather than any technological problem.

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