The Very Group appoints digital customer experience director
The Very Group has appointed Paul Hornby as digital customer experience director.
Due to join the business in January 2021, he will report to chief technology officer Andy Burton.
Hornby previously worked with The Very Group for 12 years, most recently as head of digital transformation, but left the business in 2018 to join Matalan as ecommerce director.
The Very Group said Hornby will lead a range of product-focused teams that are working to give customers a seamless digital experience across mobile and online.
Hornby said: “I can’t wait to re-join the team and get started. The Very Group is a special business for me, and it has exciting plans for the future with more people shopping online than ever before. By continuing to develop an outstanding online experience, we can help to attract and retain even more of these new customers.”
Burton added: “We’re delighted to welcome Paul back. He’s an exceptional leader, strong technically and knows how The Very Group ticks. He was responsible for some standout innovation first time around, and I’m confident he’ll lead the team to even bigger improvements to the customer experience this time.”
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