Liz Earle, Richer Sounds and Wex Photo Video rated best online retailers by Which?
A survey by Which? has found that Liz Earle, Richer Sounds and Wex Photo Video have been rated as the best online retailers in the UK for 2019.
Which? asked more than 7,500 members to rate the most popular online shops while considering factors such as value for money, product range, ease of ordering, deliveries and product quality.
The three retailers tied for first place with each scoring 93%. Customers told Which? that these shops offered “top service, great value for money and an extensive range of items”.
Wex Photo Video customers praised the camera specialist for its range of more than 20,000 items of kit and liked the availability of knowledgeable staff via email and live chat.
Shoppers at Richer Sounds said they liked its customer-focused attitude, excellent value and staff with expert knowledge.
At the other end of the table, Homebase.co.uk came in last place with a score of 57%. Shoppers were concerned about the retailer ignoring complaints and selling products that were out of stock.
Other online retailers in the bottom five included B&Q, House of Fraser, Sports Direct and WH Smith.
Harry Rose, editor of Which? Magazine, said: “We continue to see the same brands performing poorly in our survey, with some of the bigger retailers offering disappointing levels of service and inferior websites which often seem to run out of stock.
“Our research shows that if you value a genuinely enjoyable shopping experience, then you might be better off with a smaller brand that can offer a more personalised service.”
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