John Lewis Partnership enhances click and collect service in time for Christmas
The John Lewis Partnership has enhanced its click and collect service through two new initiatives as it looks to make shopping more convenient for customers this Christmas.
From this week, Waitrose will be introducing click and collect in all of its shops in the Channel Islands, including two shops in Guernsey and three shops in Jersey.
In addition, the partnership is enabling online Nespresso and Sweaty Betty customers to collect their purchases from Waitrose and John Lewis shops. Sweaty Betty purchases can now be collected in 297 Waitrose shops while Nespresso purchases can be collected in 48 shops across the partnership.
Andrew Murphy, executive director of operations at the John Lewis Partnership, said: “We’re always looking for ways in which we can make customers’ shopping experience easier and more convenient, however and whenever they want to shop with us. An increasingly important part of this involves adding more locations through which customers can collect their purchases; whether that’s our own shops or – in areas where we have little or no physical presence – by partnering with others.”
During the summer, the partnership added around 400 new Co-op click and collect locations, including three shops in Belfast, to its network. This means the total number of locations where customers can pick up their John Lewis purchases has risen to nearly 900. This includes 331 Waitrose branches, 42 John Lewis shops, 12 Booths and more than 500 Co-op locations.
Murphy added: “Our online trade continues to be exceptionally strong and – in the run up to Christmas especially – it’s increasingly important that customers know they can take delivery of their John Lewis purchases quickly, locally and at low or no cost.”
