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[ ON DEMAND ] Retail HR Summit 2021

Catch up on all of the sessions from our annual Retail HR Summit, held on October 13th 2021. Retail HR teams faced unprecedented challenges and uncertainty… View Article

GENERAL MERCHANDISE

[ ON DEMAND ] Retail HR Summit 2021

Catch up on all of the sessions from our annual Retail HR Summit, held on October 13th 2021.

Retail HR teams faced unprecedented challenges and uncertainty from the impacts of the COVID-19 pandemic. As we move through 2021 and beyond the support and guidance that teams working in HR Functions will need will become more important.

The annual Retail HR Event will help all Retail HR teams on their journey to refine and hone the strategies needed to attract and build successful work forces in these times.

This event will provide insight and interactive discussion on legal issues, employee engagement, operational guidance and structural changes.

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Session 1: Re-energising your leadership in a post pandemic world  

Watch the session here.

Leading the future organisation calls for a paradigm shift in how we work and lead. A cultural change – responsibility and opportunity to build diverse, inclusive cultures where employees can experience a culture that inspires. It’s about moving beyond post-pandemic fatigue. It’s more than a return to work. It’s about facing energetically into the future as a leader and as a leader of teams.   The session will feature a special fireside chat with our resident legal expert Kirsty Rogers – who will discuss the importance of ESG, DEI, engagement and leadership for retailers.

  • How will you go forward post furlough?
  • What inspires and motivates your people now?
  • How will you work together as a team?
  • How do you ensure inclusion in a hybrid working environment?
  • What policies will need to change and how do we learn from what we have been through?
  • What is important to your people now and how do you help facilitate that?
  • What do you want to be your leadership legacy?
  • Creating an entrepreneurial workplace is about creating ownership throughout an organisation.
  • Digital leadership in a modern age – the importance of a human centric digital strategy
  • Ensuring that senior leaders and directors are involved in shaping the transformation agenda
  • Returning to the new world of work – a legal framework

Moderated by Paul Deeprose: Career Gym MOK O’Keeffe, Founder, The Innovation Beehive
Kirsty Rogers, Global Head of ESG & Managing Partner, DWF
Evelyn Nwajei, Head of Employment Law, Currys
James Hampton, Head of Development & Engagement,
Seasalt Vicki Young, Head of Leadership Programmes, BRC

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13.00 – 14.00 – Session 2: Attracting talent from a shrinking resource pool – how can retail retain talent?

Watch the session here.

Recruitment is the biggest issue now with an acute lack of applicants and candidate shortage. People are becoming hesitant to apply for retail roles due to concerns with job security. This session examines the war for talent and the shortages that retailers are seeing in some critical talent areas.

  • How employers can attract retail staff amid ongoing job cuts
  • Re-thinking the traditional retail model in a candidate led market
  • The future workplace – focusing on transition, talent, and technology
  • Talent development – how we can cater more to an individual’s needs vs broad-stroke training
  • Challenges of filling permanent operational roles
  • Upskilling the right people and hanging on to them
  • Investing in group coaching – growing employee confidence and their careers
  • Having an organisational people strategy for flexible or on demand talent

How can you ensure the maximum business impact from your learning programmes?

Madeleine Scott, Senior Talent Development Partner, Groupon
Phil Vickers, Director of Human Resources, Charles Tyrwhitt
Emma James, Head of Internal Comms & Engagement, Moto Hospitality
Pauline Whiteman, Senior HR Fellow, Walt Disney Company
Kirstie Greany, Head of Customer Learning, Elucidat

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15.00 – 16.00 – Session 3: Future proofing workplace wellbeing and mental health strategies

Watch the session here. 

Retail more than ever is having to evolve their mental wellbeing strategies to cope with the ongoing strains of working from home, furlough and frontline workers during and post pandemic.

  • How to provide better protection for staff – establishing a support network to ‘help employees’
  • Building resilient adaptable workforces through flexibility
  • Meaningful and modern wellbeing vs engagement
  • Employee wellbeing and how it impacts on productivity
  • Recognition – the most effective way to re-engage the workforce
  • Re-energising the team and looking after employees

Moderated by: Jo Causon, CEO, The Institute of Customer Service
Una O’Reilly, Group Director of Engagement and Director of HR UK/Italy, Unibail-Rodamco-Westfield
Dr Claire Douglas, former Head of Occupational Health & Wellbeing, SCS Railways
Robert Doherty-Bigara, Head of Business Development, Softworks

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See our upcoming events here.

 

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