Tesco exceeds rollout target for Whoosh rapid delivery by 25%
Tesco has announced that its Whoosh rapid delivery service is now available from 1,000 stores which means it has exceeded its rollout target by 25%.
Launched in May 2021, the service is now available from half of Tesco’s Express convenience stores.
Whoosh offers customers the chance to order food or snacks from a list of 2,500 to 4,500 essential products in as little as 30 minutes, with delivery set at £2.99 for orders costing £15 or more.
As the service has expanded, Tesco has worked to improve the customer experience with the addition of new app features such as 15-minute delivery window estimates and live tracking of the rider on a map. Tesco has seen customer satisfaction scores for Whoosh increase by 30% this year.
Greg Bertrand, head of Whoosh, said: “Our Whoosh service is rolling out at a rapid pace, opening in two Express stores a day on average this year. We’ve beaten our own target and we are seeing growing evidence that customers love the quality, speed and convenience of the service.
“We are getting faster, and our availability is at a consistently high level. Whether it is a missing ingredient as you start to prepare a meal or ordering a Finest meal deal to eat that night, Whoosh can quickly come to the rescue.”
