Nisa appoints new head of central operations
Nisa has promoted Michelle Scott-Jones to the role of head of central operations.
Now heading into her thirtieth year with the business, she previously held the position of business manager in trading support.
Scott-Jones is a two-time Nisa Colleague of the Year winner and has been credited with leading the successful data integration between Nisa and Co-op post-acquisition for the whole trading floor.
She has also been involved in reviewing and re-working ways of working and processes and became the key trading systems representative for Brexit and HFSS. This involved working cross-functionally with Co-op and Nisa colleagues and key stakeholders to plan and execute future plans.
In her new position, she will to report to Nisa’s new head of partner services, Kim Clarkson, and will provide centralised support for Nisa and its retailers.
Clarkson said: “I’m thrilled to have Michelle move into the head of central operations position and this again demonstrates the talented colleagues we already have in the building.
“Michelle is heading into her thirtieth year with Nisa and has made a significant contribution to the business throughout that time. I’m confident that Michelle will thrive and continue to deliver the best-in-class customer service for our Nisa customers.”