BP appoints Joanne Hall to head up UK retail operations
BP has appointed Joanne Hall as its new UK retail operations director as part of a wider drive to invest in its convenience retail proposition.
Reporting to Sonya Adams, VP of mobility and convenience retail UK, Hall will be responsible for delivering best-in-class operations across BP’s 300 company-owned retail sites, while also driving growth initiatives.
She previously worked as regional stores director at Sainsbury’s and has also held management positions at the Co-operative Group and Lidl.
BP said an increasing number of icustomers are visiting its forecourts on food-only missions, with over 50% of transactions being food only, instead of fuel-only or food and fuel. With the growth in EV adoption, it predicts that customers will spend longer on forecourts charging their vehicles, so the company is focusing on transforming its convenience retail experience to reflect this.
Adams said: “We are delighted to welcome Joanne to the bp team. Her appointment reflects our commitment to delivering growth and an exceptional customer experience, at this pivotal moment in our retail transformation.
“Joanne brings with her a very impressive track record from major retailers of driving success across huge store portfolios. With her expertise in enhancing the customer experience she will play a vital role in helping us transform our convenience offering.”
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