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Zalando tests private delivery and returns points in Denmark

Online fashion retailer Zalando is testing a new service in Denmark where shoppers can pick up their deliveries from private homes. The retailer is collaborating with… View Article

FASHION

Zalando tests private delivery and returns points in Denmark

Online fashion retailer Zalando is testing a new service in Denmark where shoppers can pick up their deliveries from private homes.

The retailer is collaborating with PostNord on the service which will see pick-up and drop-off points operated by private individuals.

The pick-up and drop-off points are initially being tested in the cities of Aarhus and Copenhagen.

Zalando said up to 50 service points will be operated by people who spend much of the day at home. These might be  stay-at-home parents, the self employed, entrepreneurs and retirees. Individuals will be paid a  small monthly income for providing the service.

Customers can pick up their parcels from  4pm to 8pm. During the checkout process, they will be able to select their preferred pick-up point for delivery or dropping off a return parcel.

Remko Bakker of Zalando said: “Testing is part of Zalando’s DNA. We continuously innovate and rethink our services to offer our customers more flexibility and variety.

“Complementing the existing network with private pick-up and drop-off points could add tremendous value and customer convenience, since they offer a win-win situation for both the private operators and customers.”

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