Nordstrom makes changes to senior leadership team
Nordstrom has announced the retirements of its chief marketing officer Scott Meden and Geevy Thomas, president of Nordstrom Rack.
Meden worked for 37 years with the company and drove growth and value creation as general merchandising manager of shoes, president of Nordstrom Rack, and in his most recent role.
Meanwhile Thomas has been credited with significant contributions to the company during his 39-year tenure, which included overseeing the growth of Nordstrom Rack’s sales from $1.4 billion to $4.8 billion.
Pete Nordstrom, president and chief brand officer of Nordstrom, said: “We want to thank Scott and Geevy for their tremendous contributions to our company, our employees and our customers. Scott has been a selfless leader who always put our customers and our people at the centre of everything we do. Geevy has been a dynamic force and helped create the close-knit culture for which Nordstrom is known. Few leaders have made such a meaningful impact on so many distinct aspects of our business.”
Nordstrom has also announced the appointments of Ken Worzel and Jamie Nordstrom to the newly created roles of chief customer officer and chief stores officer, respectively.
In a statement, the company said the centralisation of customer strategy under one leader and consolidating responsibility for store operations across Nordstrom and Nordstrom Rack will better align operational oversight with the company’s Closer to You strategy. This looks to give customers a more convenient and interconnected experience across stores and digital platforms.
As chief customer officer, Worzel will be responsible for the company’s customer strategy across all touchpoints and will oversee ecommerce, digital operations, marketing, credit and the Nordy Club loyalty programme. He has been working as chief operating officer of the company since 2019 and previously served as executive vice president, strategy and development and chief digital officer.
Meanwhile chief stores officer Jamie Nordstrom will now oversee operations strategy and execution for Nordstrom Rack as as part of an expansion of his current responsibilities as president of Nordstrom stores. He has previously held leadership positions across several areas of the business, including merchandising, store operations, Nordstrom.com and NordstromRack.com.
Commenting on the appointments, Erik Nordstrom said: “This new leadership structure is reflective of a natural evolution that comes directly from our focus to serve customers better across all channels and banners. It also leverages the experience of two very talented leaders, Ken Worzel and Jamie Nordstrom.”