Neiman Marcus appoints former Harrods executive as president
Neiman Marcus has appointed former Harrods executive Ryan Ross as its new president.
Reporting to Geoffroy van Raemdonck, chief executive of Neiman Marcus Group, Ross will be responsible for driving acceleration of the retailer by strengthening the brand and the customer experience.
He was previously president of Williams Sonoma and prior to that was EVP of marketing and digital at HSN through the company’s acquisition by QVC. His career has also spanned leadership positions at Harrods, Pottery Barn and Gap.
Van Raemdonck said: “Ryan is a values-driven leader with a proven track record of achieving rapid growth and optimising customer-centric experiences. This new role represents the next step in our Revolutionising Luxury Experiences strategy, and we’re confident that an esteemed omnichannel retail leader like Ryan further positions Neiman Marcus for sustainable growth.”
Following the appointment, Lana Todorovich, president and chief merchandising officer for Neiman Marcus, will remain in her current role and will report to Ross.
However, chief customer officer David Goubert will leave the company to pursue personal interests, including his passion for social impact businesses.
Van Raemdonck added: “David has helped lead us through a significant transformation, establishing a strong roadmap and a dynamic team fuelling future success. His leadership inspired a culture of trust, ambition and respect across teams – all of which reinforced a successful brand strategy with luxury relationships at its core. We’re grateful for David’s contributions to Neiman Marcus and wish him well in his next chapter.”
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