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John Lewis expands professional trade service trial

John Lewis is to extend a trial of a new home improvement and maintenance service where customers can book tradesmen who have been selected and approved… View Article

DEPARTMENT STORE NEWS

John Lewis expands professional trade service trial

John Lewis is to extend a trial of a new home improvement and maintenance service where customers can book tradesmen who have been selected and approved by the retailer.

Having already been piloted in Milton Keynes, the service will be expanded to include Bath, Bristol, Cardiff, Cheltenham, Gloucester and Taunton from 12 September.

Called ‘Home Solutions from John Lewis’, the service allows customers to book fully qualified professional plumbers, electricians, decorators and gardeners via the retailer’s Home Solutions app, website, or customer call centre.

After selecting the job that needs doing, customers will be shown a variety of time slots when the work can be performed. Having chosen a suitable time, customers are then matched with an available tradesman who can be booked and paid for via the Home Solutions app or website.

Customers will be given a one-year guarantee on the work.

Tom Athron, group development director at the John Lewis Partnership, said: “As a trusted retailer of home products our customers often ask us if we can help them with tasks in their homes. We are delighted to be expanding our trial and have taken a lot of care to find professionals who will deliver service to the standard that people expect from John Lewis.

“We know how difficult it can be to find the time in our busy lives to source trusted trade professionals and hope our customers find the service helpful.”

John Lewis said the local trade professionals taking part in the initiative have all undergone a recruitment process which includes interviews, background checks, viewings of previous work and an induction to the John Lewis customer service standards.

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