Comment: Customisation is strangling retail
November 22, 2023 8:54 amLife seemed a lot simpler when replacing a light-bulb involved choosing from six variations: 40w, 60w or 100w in either bayonet or screw cap. Nowadays navigating... View Article
Life seemed a lot simpler when replacing a light-bulb involved choosing from six variations: 40w, 60w or 100w in either bayonet or screw cap. Nowadays navigating... View Article
It might be a good few years since I interviewed the chairman of Next, David Wolfson, but I can clearly remember the conversation, which related to... View Article
In the early days of e-commerce the senior executives at John Lewis acknowledged that their tardiness at opening physical stores was something of a godsend because... View Article
There’s a great cartoon of a group of Daleks admitting defeat in their objective of conquering the universe because they are unable to navigate a simple... View Article
The circular economy sounds great, with its focus on reuse, resale and the refurbishing of clothing as an alternative to the manufacturing of yet more new... View Article
As a result of the recent dubious Competition and Markets Authority (CMA) investigation into suspected profiteering by the major supermarkets through high fuel prices, Asda now... View Article
Twenty-five years ago to the week, US-based Borders chose London’s Oxford Street for its first UK superstore that covered an impressive 40,000 square feet across four... View Article
Back in the early 2000s Tesco partly attributed its healthy profits at the time to the adoption of its ‘One in Front’ strategy that addressed the... View Article
Popping into my local Wilko store in North London recently for some essential items I was disappointed to find that it appeared the range of rabbit... View Article
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