Comment: Returns set to get a whole lot worse
July 1, 2025 8:06 amLet’s show some sympathy for Asos. It has yet again faced customer outrage after closing a number of accounts from individuals it says repeatedly violated its... View Article
Let’s show some sympathy for Asos. It has yet again faced customer outrage after closing a number of accounts from individuals it says repeatedly violated its... View Article
Food and drink has become an increasingly important part of the retail landscape with customers demanding a richer experience in-store and an obvious solution is to... View Article
In this latest Desert Island Stores interview, Glynn Davis chats to Peter Williams, former chief executive of Selfridges. The store you remember from childhood? I am... View Article
Electronic shelf-edge labels (ESLs) have been around for about 30 years but only now is their value becoming more fully appreciated as they are starting to... View Article
In this latest instalment of our Desert Island Stores series, Glynn Davis chats to Hash Ladha, former chief executive of the Jigsaw fashion brand. The store... View Article
Customer-centricity has been bandied around for years but it has all too often been based around a data-driven, digital-first approach that has often had the objective... View Article
Ikea has garnered amounts of column inches that any brand would die for as it unveiled its much-anticipated new store on London’s Oxford Street to massive... View Article
Sustainability data platform Provenance is working with leading retailers such as Holland & Barrett and Ocado to help them avoid ‘greenwashing’ as legislation has come into... View Article
In this latest instalment of our Desert Island Stores series, Glynn Davis chats to Vince Gunn, chief executive of luxury kitchen retailer Harvey Jones. The store... View Article
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