A new study has found that British shoppers are looking for the three Cs of ‘cleanliness, customer service and low cost’ when they go shopping. According... View Article
The John Lewis Partnership has appointed Charlotte Lock to the newly created role of customer director. Due to join the partnership in April, Lock is currently... View Article
John Lewis has launched a “school of service” for staff to provide lessons on better customer experience after facing criticism that standards in stores have been... View Article
How can retailers best engage customers to ensure a magnetic customer experience and place safe bets on higher CLV, especially over BCFM, Cyber 5, and peak... View Article
More than a third of people (38%) in the UK felt that their experience with customer service has got worse over the last 12 months, making it the... View Article
With staffing shortages causing great problems it is critical retailers retain their best employees and avoid losing them because of the rising levels of abuse they... View Article
Retailers have generally fared well during Covid-19 in delivering decent levels of customer satisfaction but care has to be taken that this does not fall away... View Article
Dixons Carphone has opened a state-of-the art customer service training centre at the Fort Dunlop building in Birmingham. The Academy @ Fort Dunlop will have an... View Article
As digital devices have proliferated in people’s lives the experience that retailers give to shoppers has to evolve into one that is much richer and which... View Article
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