THE RETAIL BULLETIN - The home of retail news
Click here
Home Page
News Categories
Commentary
Department Stores
Electricals and Tech
Entertainment
Fashion
Food and Drink
General Merchandise
Grocery
Health and Beauty
Home and DIY
Interviews
People Matter
Retail Business Strategy
Property
Retail Solutions
Electricals & Technology
Sports and Leisure
Christmas Ads
Shopping Centres, High Streets & Retail Parks
Retail Events
People in Retail Awards 2024
Retail HR Central 2024
The Future of The High Street 2024
Retail HR Summit
THE Retail Conference
Upcoming Retail Events
Past Retail Events
Retail Insights
Retail Solutions
Advertise
About
Contact
Subscribe for free
Terms and Policies
Privacy Policy
Dixons Carphone makes multi-million pound investment in customer service training

Dixons Carphone has opened a state-of-the art customer service training centre at the Fort Dunlop building in Birmingham. The Academy @ Fort Dunlop will have an… View Article

RETAIL TECHNOLOGY NEWS

Dixons Carphone makes multi-million pound investment in customer service training

Dixons Carphone has opened a state-of-the art customer service training centre at the Fort Dunlop building in Birmingham.

The Academy @ Fort Dunlop will have an annual intake of over 6,000 staff members and will be able to provide an additional 400,000 hours of staff training each year. The move represents a total investment of around £4 million by the retailer.

The retailer’s ‘Ignite’ 90 day learning and development plan will be rolled out to all new Dixons Carphone staff by February. Staff will begin their training with a three-day residential induction at The Academy @ Fort Dunlop then continue their learning in-store.

The academy will also run sessions for  managers to help them support staff while they train. In addition, suppliers will use the space to demonstrate technology and new products.

Spanning 19,000 square feet, the facility includes four mock store environments, eight training rooms and 22 supplier zones.

Dixons Carphone chief people officer Paula Coughlan said: “We want Dixons Carphone to continue to be a magnet for great talent and we are investing more than ever before in giving our colleagues the tools and skills to put our customers first from their first day in store.

“The Academy @ Fort Dunlop is about giving our colleagues the best possible start to their careers with us, so that they can help our customers choose, afford and enjoy amazing technology.”

Working in retail HR? Then why not attend Retail Bulletin’s Retail HR Summit on 8 October?

Subscribe For Retail News