73% of customers say experience is a deciding factor in their purchasing decisions, right behind price and product quality. They’re willing to pay more for the... View Article
Inefficiency on the frontline doesn’t always look dramatic. Sometimes it’s just a shelf that didn’t get restocked, a task that sat unfinished, or a shift that... View Article
Do more with less isn’t just a mantra anymore. Every team faces relentless pressure to accelerate results, cut costs and deliver measurable impact – all with... View Article
Axonify’s frontline worker survey highlights training gaps as rising customer incivility threatens worker safety, performance and morale Axonify’s recent report, Polling the frontline: Dealing with difficult... View Article
Axonify, a global leader in frontline learning and enablement, today released the 2024 Deskless Report, which revealed that understaffing, burnout, fractured communication and customer conflicts are... View Article
What is the retail workforce experience? An associate working behind a register or someone on the floor helping customers comes to mind. But the retail workforce... View Article
JD Dillon is the Chief Learning Architect at Axonify. After 20 years leading Operations and L&D teams within dynamic organisations like Disney, AMC and Kaplan, he’s... View Article
By Axonify: Effective onboarding for retail is essential, as it sets each new sales assistant and store manager on a course for success. Unfortunately, according to... View Article
Author Natalie Fresen In the wake of the Retail Trust Respect campaign launched this week and the recent AI summit, news of a recent survey of... View Article
