[ ON-DEMAND ] Supporting employees amidst rising customer abuse

Tesco CEO, Ken Murphy, recently labelled the rise in customer incidents as “unacceptable” and the impact on employees as “heartbreaking”.

And – in response to spiralling rates of retail crime – 88 leading UK retailers recently called on the government to make assaulting or abusing a retail worker a standalone offence.

The impact of customer incidents is deeply felt among staff, both mentally and physically. Organisations feel the effects too, with higher absenteeism rates and lower retention rates impacting the bottom line.

In this exclusive webinar you’ll learn how leading experts – like Nick Davison, former Head of Wellbeing at John Lewis Partnership – are responding to rising rates of retail incidents.

From providing effective post-incident response to supporting hard-to-reach employees, you’ll pick up new tips to support your people.

This session, exclusively from Sonder, covers:

– Tactics to proactively keep employees safe from harm
– How to provide accessible medical and mental health aftercare
– Practical examples of safety interventions from leading organisations

This session is ideal for professionals within the hospitality and retail sectors, including people leaders, health and safety experts, and those passionate about wellbeing.

Watch on-demand here.