The Future of Retail: Accelerating the Shift to a Digital-first Business Design
The impact on commerce across the world due to COVID-19 has been nothing short of devastating. Retail sales are down close to 20% in the United States, with many categories suffering even more precipitous drops.
The rapidly changing trends we are seeing in real-time are certainly patterns that we will expect to see once we emerge — with our health mostly intact, but our retail environment likely changed forever: more online shopping, further declines in mall and department store traffic, reliance on gig workers to shop and deliver.
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