[ RESEARCH ] BIGCOMMERCE – 2021 Consumer Spending Trends: An Omnichannel Report

COVID-19 has impacted retail in a big way, transforming how — and where — consumers shop. With 62.5% spending more online and less in person, it’s critical for retailers to provide a consistent shopping experience across every touchpoint.

Our latest report unveils the results of a BigCommerce and PayPal survey of 3,000 shoppers in the US, UK and AUS to help you understand where consumers are shopping, which channels they prefer, how they opt to pay and more.

Here is a sneak peek of the data you’ll find in this report:

• Where are consumers spending money?
  Across the globe, respondents report spending less in person and more online.
• How are consumers paying for their purchases?
  Since March 2020, consumers have increasingly used digital wallets for in-store purchases.

Download the report here.

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