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Q&A: Andrew Fox, Sales Director, Trust Systems

Trust Systems are specialists in Managed Intelligent Networks and Digital Solutions to accelerate their customers business. Can you tell us a bit about your background? I… View Article

RETAIL SOLUTIONS

Q&A: Andrew Fox, Sales Director, Trust Systems

Trust Systems are specialists in Managed Intelligent Networks and Digital Solutions to accelerate their customers business.

Can you tell us a bit about your background?

I have been working with organisations for the past 20 years to help deliver their outcomes through deploying effective cloud-first networks, strategies and infrastructure solutions. My expertise lies within Enterprise Networking, Security and Hybrid Cloud into Retail, Hospitality and Not for Profit Sectors. In June 2021 I joined Trust Systems to help grow and shape their exciting future growth plans. 

What does your company do? / What is your USP?

We are specialists in Managed Intelligent Networks and Digital Solutions to accelerate our customers business. While Trust offers a focused portfolio of solutions and services starting with the core infrastructure solutions of Intelligent Zero Trust networks and Cloud solutions supporting our range of digital business enabling services to include Digital Signage, Customer Engagement, Point of Sale and Mobile Stock Management offerings. Trust Systems provides the full end to end managed services from consultancy, design, implementation and in life support from our in house 24/7/365 days a year customer service desk. We are at our customers side whenever they need us. Our synergistic portfolio of solutions gives our customers an extensive opportunity to digitally transform whilst underpinning their technology foundations with the right network with a company who’s in life management team have an exemplary customer satisfaction record – a powerful combination for any business. 

What’s special about your approach?

My first impressions when I joined Trust was what a fantastic technical capability supported by a true customer success mindset & culture. This really translates into the customer experience we deliver and the desire to deliver customer outcomes. With our customer success ethos, we work with our customers to find the best fit solution for their business which will not only add value today or tomorrow but one which is future proof. 

What advantage does it add?

Our team listen, challenge, consult, collaborate with customers to innovate. With our fantastic reference architecture and solution suite we can offer the whole lifecycle, or we can help customers pick and choose to suit their business and budget. We can tailor our solutions to maximise the business benefits and return on investment. 

What does a product/service implementation actually look like and how do you measure success?

We deliver our Managed Intelligent Networks and Digital Solutions to a range of well-known high street retailers, large UK datacentres, transport and building facilities management businesses. We have the solutions, expertise and knowledge to transform and help customers thrive. 

Are there other companies you partner with?

We aim to give our customers the best; therefore we only work with the best. Choosing the partners, we collaborate with is vital to us, we have carefully selected a network of partners to provide our customers with the very latest technology. Trust is a Cisco Premier Integrator partner and has achieved Security Specialisation. We are working with Cisco delivering innovative and future ready technology to our retail and enterprise customers including a well-known supermarket and leading datacentre. Our strong partner ecosystem also consists of a strategic partnership with WonderLane to revolutionise the in-store technology portfolio with their mobile-first approach to POS, Payments and Stock Management. Our Digital Signage solution partner is Samsung enabling us to deliver the best-in-class managed Digital Signage solution. We also have several partners to embed the best of the best Security, Mobile Device Management and hardware into any of our deployments. 

What challenges and opportunities do you see in UK retail for 2022 / What challenges are retailers facing right now to prepare better?

The biggest challenge for retailers in the next phase of their digital transformation and cloud-first strategy is the ability to deliver and harness the intelligent data that is available to them to help drive their business initiatives such as customer loyalty, driving sustainability and increasing the basket value. This is where Trust can help from a consultancy perspective as we will look at what the business outcome or requirements are and then how we can utilise the digital technologies to drive and deliver the business outcomes.

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