Kurt Geiger delivers digitally and seamlessly in Selfridges shoe gallery
State of the art Quail Digital headsets enable Kurt Geiger to deliver state of the art customer service in the busiest shoe department in Europe.
Kurt Geiger has equipped its customer sales advisers in Gallery One of the iconic Selfridges shoe gallery with lightweight wireless digital headsets. The hands-free systems allow instant communication between all team members, whether on the shop floor, office or stockroom area.
The company says that use of the headsets has already shown a rise in efficiency and quality of customer service; the systems are manufactured by Quail Digital and CEO Tom Downes explains their attraction and success for Kurt Geiger, “The Shoe Gallery in Selfridges is an inspiring, exciting and very very busy retail environment. Headsets improve the speed and efficiency of communication between staff, primarily sales floor to stock room, and that adds real value to the quality of the customer experience. The Shoe Gallery is ideal for our lightweight headsets”.
Instant, seamless and unobtrusive communication between sales advisers means that a customer enquiry can be acted on immediately, the availability of an item checked and the delivery of the item to the shop floor handled in a matter of moments.
Advisers can remain engaged with their customers without having to use an intercom or a phone to locate assistance.
“Staff are enjoying using the headsets because it means they are in touch with their whole team and can alert any or all of them to any issue they may be facing and ask for support if necessary. Obviously this also has great benefits for staff security and as they are visible headsets, they are a strong deterrent to retail theft.”
The system was supplied and installed by Intrepid Security.
