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[ ON DEMAND ] The Future of Customer Engagement 2022

Thanks to everyone who managed to join us for our annual CE event on June 15, to our panel experts, and to our sponsors Infinity and… View Article

RETAIL SOLUTIONS

[ ON DEMAND ] The Future of Customer Engagement 2022

Thanks to everyone who managed to join us for our annual CE event on June 15, to our panel experts, and to our sponsors Infinity and RedEye.

Learn how leading UK retailers are deploying winning customer engagement strategies that are designed to stimulate consumer loyalty and increase wallet share, in this hugely competitive marketplace.

You can now watch the sessions on demand.

Session 1: Omnichannel customer journey management – engaging the modern shopper

  • Unlocking more potential through customer conversations
  • Conversation analytics – identifying friction points and insight points
  • How to measure CX journeys – service KPIs to improve your bottom-line
  • Using data to understand how to engage with your customers
  • How a customer-first mindset drives long term omnichannel retail success
  • Making CX relevant throughout an omnichannel customer journey

Click here to watch the session.

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Session 2: Customer engagement – how to thrive in the ‘always-on’ digital customer era

  • Utilising new technologies and approaches to engage new and retaining existing customers
  • How to drive engagement with less resources – how can humans / technology work together?
  • Fuelling your automation strategy – delivering CX in the ‘always on era’
  • Reacting quicker to your customers’ behaviours – how to enable the marketer to do more
  • How should digital AI be used with regards to customer interaction

Click here to watch the session.

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If you would like to be involved, or for more information about our upcoming events contact Patrick Overall.

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