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Calabrio White Paper: The Future of Contact Center Analytics

How Can New Analytics Tools Help You Leverage the Data Gathered Everyday in Your Contact Center? In 1965, Intel founder Gordon Moore observed that technology advances… View Article

RETAIL SOLUTIONS

Calabrio White Paper: The Future of Contact Center Analytics

How Can New Analytics Tools Help You Leverage the Data Gathered Everyday in Your Contact Center?

In 1965, Intel founder Gordon Moore observed that technology advances would enable computing power to double every two years. “Moore’s Law” defined the acceleration of computing technology over the past 40 years, but there’s one thing Moore didn’t predict: all the ways those increasingly speedy processors would be used. With more devices, more users and more uses for computing technologies, data growth in the modern world easily outpaces Moore’s Law. Until now, this overwhelming, exponential data growth has kept the business world fixated on the need to capture all the data—and kept data analytics tools largely focused on telling the story of what has already happened. 

But the future of data analytics looks very different. As integrated technologies make gathering and centralizing data and metadata faster and easier, analytics tools are shifting their focus beyond answering “What?” to answering, “What now?” and “What next?” 

This conceptual guide breaks down the buzz words to give you a simplified, highly visual understanding of the three core technologies that are defining the future of analytics: machine learning (ML), artificial intelligence (AI) and predictive & prescriptive analytics. 

Download the guide here

 

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The HR Summit 2019
The HR Summit 2019
8 October 2019
Hallam Conference Centre, London W1W 6JJ
Company values, collaboration with employees and driving a major HR transformation to create a truly omnichannel experience, need to be at the heart of the organisation's culture and brand
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, London W1G 9DT
SENIOR-LEVEL FORUM FOR HEADS OF MARKETING, DIGITAL, ECOMMERCE AND CX
Omnichannel Futures Conference 2020
Omnichannel Futures Conference 2020
5 February 2020
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Future of Customer Engagement 2020
Future of Customer Engagement 2020
10 June 2020
Cavendish Conference Centre, London W1G 9DT
The 11th Annual Retail Customer Engagement Conference