| 09.45-10.15 | REGISTRATION & NETWORKING |
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| 10.15-10.30 | Morning chair's welcome and opening comments |
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| 10.30-10:55 | Retail HR Scene Setter: What’s next for the retail profession and the future of work - navigating the current climate The need to reset - for employees in the current complex and challenging world of Covid, Brexit and cost of living crisis, coupled with digital transformation and the wider global economy - is more pressing than ever. Resilience in the retail sector, both as a business and as a workforce, will require transformation and culture change in the workplace.
- ‘Liquid workforces’ and what this means - challenges and barriers of a flexible and hybrid workforce
- How to keep momentum in organisation and build back from a crisis
- The interruption to people and processes - how to deal with uncertainty
- How to build your teams for digitalisation
- Building trust in organisations through workplace transparency
- The current employment space and how the retail world is changing
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| 10.55-11.20 | NETWORKING COFFEE BREAK |
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| 11.20-12.00 | Retail HR Insights: Recruitment and retention - the war on talent in a competitive retail job market In today’s competitive market a strong talent acquisition process is a must. Regardless of the size or scope of your business, talent acquisition must always be approached strategically to attract the talent you are looking for. This panel will discuss the key ingredients for a robust talent management strategy.
- Talent development plans - do they go low enough down the management hierarchy?
- How to turn the tide on the talent war through investing in internal talent marketplaces
- Tips for recalibrating the workplace to attract new talent.
- Building a talent pipeline for our future - how to assess and develop emerging talent
- Could the great resignation be retail’s greatest opportunity?
- How to change the old-fashioned company mindset when it comes to hiring new talents?
- Innovating recruitment strategies with the help of technology
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| 12.00-12.40 | Retail HR Perspectives: Leading and evolving to an agile organisation - joining the dots between business, people and organisation strategy Streamlined workforce planning, prediction and management are just a few benefits that can be unlocked by clever strategic tools, enabling HR to have the agility to quickly realign as priorities change.
- Viewing HR and IT collaboration as a ‘business and culture’ project
- The role of organisation design - rewiring your people to a new, more agile business needs
- Achieving a happy, fulfilled workforce through internal collaboration
- Enabling strategic HR to kickstart a data driven culture
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| 12.40-13.30 | NETWORKING LUNCH BREAK |
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| 13.30-14.30 | HR Retail Learning Labs 1: Benefits of L&D - new initiatives in orchestrating a people-driven culture
This interactive session will examine how understanding L&D education can be used to attract and retain staff and ultimately change the workplace culture.
- Training and advancement opportunities for shop floor employees
- How to re-educate, stimulate employees when using a third party and when not to?
- What role do and should managers play in employee professional development?
- Is all retail training all skills based?
- Benefits to the business - building pipeline for management
- How to attract great people - is it just about pay?
- Building a skill library that helps elevate the employee experience
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| 13.30-14.30 | HR Retail Learning Labs 2: Leading and evolving to an agile organisation - joining the dots between business, people and organisation strategy
Streamlined workforce planning, prediction and management are just a few benefits that can be unlocked by clever strategic tools, enabling HR to have the agility to quickly realign as priorities change.
- Viewing HR and IT collaboration as a ‘business and culture’ project
- The role of organisation design - rewiring your people to a new, more agile business needs
- Achieving a happy, fulfilled workforce through internal collaboration
- Enabling strategic HR to kickstart a data driven culture
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| 14.30-14.45 | NETWORKING COFFEE BREAK |
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| 14.45-15.45 | Retail Strategy Perspectives 1: Building a diverse and inclusive workplace - becoming a ‘purpose led’ organisation
There has been a fundamental shift in consumer views on which retailers to trust and the expectations they increasingly have of business and business leaders to focus on societal change. Retail needs to integrate their employee objectives with technology, generate commercial sales through sustainability, stimulate customer loyalty through ethical behaviour - to achieve profit without profiteering.
- The importance of culture - considering the principles of productive and inclusive workplace
- Pinkwashing and sustainability commitments - leaders doing what they say
- Positive action vs positive discrimination - whistleblowing and the importance of listening
- How a diverse workforce can help enterprises boost business performance and reduce succession risks
- Refocusing on purpose and values for engagement
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| 14.45-15.45 | Retail Strategy Perspectives 2: Effective workplace mental health and wellbeing support - creating a culture of connection and engagement
Your staff are your superpower, looking after their mental health and wellbeing is paramount for them and your organisation to thrive - learn how retail HR leaders are proactively addressing employees’ wellbeing needs now and in the future.
- Providing a framework for your organisation to create a wellbeing and mental health engagement strategy
- Poor workforce mental health - key characteristics to look for
- How to nurture employee buy-in for health and wellbeing
- Prioritising a healthy work-life balance - what policy and practical changes might be needed?
- Building long-term resilience in the workforce - the link to wellbeing and mental health
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| 15.45-15.50 | Chair's closing comments |
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