The 2023 Programme
|09.00 - 10.15||Welcome address: Darren Williams|
|09.15 - 10.10||Keynote Address: Omnichannel transformation strategy - bringing trust back to customer interactions
This opening address will examine the theme of building trust with customers from new exciting experiential strategy to going back to basics to meet customer needs successfully. Our speakers will discuss how past customer interactions can drive today’s omnichannel strategy and how to embrace digital within traditional/operational businesses.
Panel Session : Changes in consumer behaviour - how do omnichannel retailers respond?
With already-changing purchasing behaviours having been accelerated over the last three years, combined with a digitally disruptive Gen Z consumer - it is time to rethink how you engage with your consumer and integrate new paths to purchase. This session looks at how retailers are mastering a strong omnichannel offering by creating a seamless end-to-end experience in a new era and implementing it quickly in response to consumer behaviour.
|10.15 - 11.10||Panel Session : eCommerce innovation - building engaging experiences across a 360 omnichannel ecosystem
Capturing attention of today's consumer is getting more and more difficult - join our panel who will share their expertise on how to successfully transition to the new eCommerce reality. We will examine building an engaging website, strategies for keeping customers coming back to the website time and again, maintaining a premium customer experience online, and best practices for optimising customer journeys from homepage through to basket.
|11:10 - 11:40||Morning Break|
|11.40 - 12.30||Panel Session : Instore digital innovation - creating a fully connected experiential store of the future
With the pandemic having shifted more shoppers to online, how can stores maintain consumers’ attention and drive footfall? We discuss how to effectively integrate the store into the omnichannel experience and connect the dots to ensure smooth interplay between web and store. This session will explore solutions to bring the convenience of online shopping instore via the latest omnichannel innovation.
|12:30 - 13:20||Lunch|
|13.20 - 14.00||Panel Session : Future leverage of retail omnichannel brand transformation
This session will discuss the various approaches to meet the customer wherever and whenever, to ensure that retailers are ready to interact with their brand. Our speaker draws on his experience of re-positioning and revitalising of retail businesses to ensure future retail longevity.
|14:00 - 14:40||Customer journey management - embracing digital transformation for a unified view of the customer
More than ever retailers are focused on their digital transformation and creating a single view of its customers across all channels, all with the aim of improving customer engagement. This session analyses the power of data driven marketing to create better customer experience and increased engagement.
|14:40 - 15:00||Afternoon Break|
|15:00 - 15:40||Digital eCommerce transformation - building engaging experiences online
Capturing attention of today's consumer is getting more and more difficult. Join us for a panel showcase of retailers and technologists discussing building an engaging website, strategies for keeping customers coming back to the website time and again, maintaining a premium customer experience online, and best practices for optimising customer journeys from homepage through to basket.
|15:45 - 16:25||Technology innovations - enhancing the online and instore experienceWhat are the key technologies that industry experts see going forwards and what will be popular beyond the pandemic? This session will analyse the latest technologies in the retail sector that are driving both eCommerce and instore growth, plus examine the use of cloud-managed Wi-Fi and analytics to provide the agility required to help retailers digitally transform the way they operate.
Venue & Contact
The Cavendish Conference Centre W1
22 March 2023
For retail speaker opportunities:
E: [email protected]
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
T: 01276 489626 M:07725414385
E: [email protected]