Meet our Partners

WTW

WTW is a trusted partner to retailers, delivering data-driven solutions that boost resilience and optimise performance.

With over 30 years of experience across all retail sub-sectors, including global broking for large international retailers, WTW provides customised risk and insurance services.

By sharing their in-depth understanding of the retail landscape, WTW collaborates with clients to drive business resilience, streamline programmes, and reduce costs.

 Serve First

 Serve First is an AI-driven Customer Experience (CX) and feedback management platform built for multi-site retail operators who need to spot issues fast, and fix them even faster. We bring every signal of customer sentiment into one place, capturing in-store feedback, online reviews, surveys and operational inputs, then unifying them into a single CX operating system. Using AI-driven insight, Serve First turns complex data into clear priorities, root causes and actions that both head office and frontline teams can act on immediately.  The platform can then distribute those actions across the workforce as necessary leading to continuous improvements to your CX.

Retail leaders use Serve First to move beyond disconnected tools and manual reporting. Our platform helps you understand the end-to-end customer journey by location, channel and touchpoint, by turning those insights into automated actions. This reveals what’s really driving store performance, loyalty and revenue. With real-time dashboards, alerts and automated workflows, teams can close the loop quickly, standardise best practice across the estate, and track the measurable impact of improvements over time.

Serve First is trusted by major organisations operating in the retail industry including The Body Shop, Alphega Pharmacy, and Topps Tiles. 

Legion

Legion WFM enables intelligent automation to help businesses improve decision-making, accelerate execution, and continuously improve.

Employers maintain efficiency and productivity while hourly employees get gig-like schedule flexibility and control, modern communication tools, and greater pay autonomy – all delivered through a modern platform with an easy-to-use mobile app employees love.

SafetyCulture

Elevate and align your retail operations

Retailers are feeling the squeeze:

It’s hard to see what work is happening across multiple store locations, resulting in inconsistent customer experiences and no reliable way to identify or drive improvements. High turnover makes it difficult to retain staff, while constant onboarding strains operations – especially as rising wage pressures intensify competition for experienced workers. With rising costs across products, shrinkage, insurance, and energy, protecting margins is more difficult than ever – often at the expense of consistent quality and service.

Why retailers choose SafetyCulture:

– Deliver consistent customer experiences
– Fast-track staff onboarding and learning
– Minimize losses and improve loyalty

Trusted by enterprises worldwide to streamline and drive operational excellence.

ABa

ABa Quality Monitoring Ltd is a leading UK provider of bespoke mystery shopping and customer experience (CX) measurement solutions.  Working in partnership with our clients, we deliver more than just another business metric, providing operational programmes that frontline teams trust and act upon. By combining tailored measurement, technology leadership, professional field teams, and actionable insight, we help organisations turn brand promise into consistent execution. In doing so, we embed better customer experiences – driving sales conversion, customer loyalty, and revenue growth through improved operational performance.

Lloyds Bank Plc

Lloyds’ support for businesses: Lloyds supports around one million UK businesses with leading digital and relationship banking services, as they start up, grow, thrive, and trade internationally. Through a network of relationship teams based across the UK, as well as internationally, we deliver a mix of local understanding and global expertise necessary to provide long-term support to our clients to help them fulfil their growth aspirations.

Lloyds offers a broad range of finance beyond term lending, spanning import and export trade finance, structured and asset finance, securitisation facilities and capital market funding. Our product specialists provide bespoke financial services and solutions, including tailored cash management, international trade, treasury, and risk management services. We are helping British businesses transition to net zero – Lloyds Banking Group has provided £26.5 billion in sustainable finance to its commercial customers since 2022

Ocasta

Stop guessing. Start knowing.

Ocasta is the frontline operations platform that helps retailers do what they do best — but with more consistency, clarity, and confidence. We give teams the knowledge and insight they need to act in the moment and improve performance every day.

From onboarding to checklists, coaching to comms, our hubs bring together everything your teams need to stay on track and keep standards high — all in one simple, accessible platform.

And it works. Retailers using Ocasta have seen 72% fewer issues thanks to checklists and inspections, 3x the upselling with sales observations & coaching, and 98% frontline engagement with operational comms.

Instead of relying on guesswork, store teams know exactly what to do, when to do it, and how to do it well. Head office gets real-time insight into what’s working — and what isn’t.

Whether it’s a store visit, a new process, or a product launch, Ocasta helps turn every retail moment into meaningful performance.

Trusted by brands like Victoria’s Secret, Next, and Virgin Media O2.

Ready to stop guessing and start knowing?
Visit ocasta.com today.