Meet The 2023 Speakers

Kaylie Mitten joined FatFace in 2020 to drive the digital agenda and build new capabilities within the digital function. FatFace is a multichannel retailer with a thriving international digital business as well as over 200 stores in the UK and over 20 stores in the US and a highly engaged social community. Drawing on experience across multiple sectors, including utilities and finance, Kaylie is responsible for the digital roadmap and leads the development and UX/UI teams in delivering numerous optimisations and projects to improve the digital customer experience. Her passion is exploring customer behaviour thorough data and testing and she propels a test and learn mentality within FatFace.

As Head of Digital at MattressOnline, Michael Jervis leads the delivery of the business’s bespoke eCommerce platform including development, content strategy, CRO, UX and SEO. He has a passion for building and leading high performing teams and using technology to unlock growth and value to the business. Mattress Online is an award-winning, UK leading retailer of mattresses, beds and sleep accessories with over 17 years of industry experience. Previously Michael has worked at Jet2, leading the software development teams responsible for the payment processing platform and prior to that spent 15 years delivering enterprise scale web applications to the NHS, Social Care and Education services at Servelec.

Emma Siveyer has been with Three UK for 10 years, most recently within Three Business, defining and executing a multi-year digital strategy. A key focus has been maximising the digital capability from the company-wide digital transformation programme to develop new experiences, ensuring sales and service journeys are innovative, seamless and customers can effortlessly interact with Three and their products, however and whenever they want to.

Edda Blumenstein has a PhD in omnichannel retailing transformation from Leeds University Business School. She is the founder and owner of beOmni Consulting, a part-time teacher at the University of Bifröst and a board member at Ormsson ehf, one of Iceland’s leading retail companies in consumer electronics. As a consultant, Edda has worked with many of Ireland’s´ leading retailers on their journey to omnichannel retailing. In her former role as Director of Customer and Retailing transformation at BYKO, a leading hardware and home improvement retailer in Iceland, Edda led the organisation´s transformation from multi- to omnichannel retailing.

Anouk de Lange is eCommerce Manager and eBusiness Specialist at at Jacobs Douwe Egberts Professional, based in The Netherlands. She was previously Head of Digital & Marketing at AAMP Global (UK & Europe), where she was responsible for driving growth and strategic renewal by transforming AAMP's traditional analogue businesses into a digital one - with a special focus on creating new value through the smart use of digital tools, platforms, technologies, services, and processes. Prior to AAMP, Anouk was Head of eCommerce & Marketing at National Lighting for over three years, where she was responsible for all eCommerce and marketing activities for the brand, managing all aspects of the digital and retail business.

Trevor Gordon is currently Global Director - Customer Capability of Diageo, a large global CPG. He was previously Global Director of Omni-Channel Retail at Sodexo (Sodexo is a Global Services company that operates in 80 countries and serves over 100 million customers a day). He has extensive experience of successfully building and leading teams for Global Brands on both client and agency side. Trevor specialises in the transformation and digitalisation of consumer facing businesses in a broad range of sectors including retail, telco, entertainment, and financial services.

Ed Duggan joined Fishpools in the summer of 2013 as their CFO & Commercial Director, where he has built a considerable multi-site retail finance, commercial and operational skill set in businesses of varying size and complexity. He currently has responsibility for all aspects of finance, brand & communication strategy, online development, plus marketing. He started his career as a member of the Tesco Graduate Scheme, working his way up to more recently as Finance & Commercial Director for Furniture Village and is now at Fishpools.

Frédéric Frizzarin is Head of Pre-Sales, Merchant Services at Worldline. He has over 20 years’ experience in the IT / telecoms industry and prior to Worldline’s acquisition, spent over 10 years working in payments at Ingenico. Frédéric originally started as a Solutions Manager, before moving into a Pre-Sales Manager role, and more recently Head of Pre-Sales. He is adept at leading and managing complex solution sales within tier 1 and tier 2 UK retail markets and is responsible for identifying needs, developing appropriate solutions, defining value strategies, preparing proposals, and managing bid responses.

Rob Savin has been the Marketing Director at Alpkit since 2019, he is a member of the Board with responsibility to develop and deliver the digital and marketing strategies, to grow Alpkit in the UK and internationally. Prior to Alpkit, he was Head of Digital Marketing at the Co-op for a year, where he led the Digital Marketing Team in delivering the digital trading of Co-op Funeralcare and Co-op Legal Services. Before that, Rob was Senior Manager Digital Channel at Yorkshire Building Society Group for nearly three years, where he led the eCommerce Team in delivering strong digital trading performance and online customer experience.

Headquartered in Barcelona, Spain, Darren Williams is the Global Head of Leasing for Impress, leading site selection, negotiation and legals to lease in all seven markets, with more to follow as they continue their rollout. He is the Founder of Williams Harding Consulting working with start-ups, expanding and distressed businesses, primarily in retail and hospitality but also outside of these sectors. Darren is also a Non Executive Chairman of a men's skincare company Scrubd and a Trustee at Action 4 Youth. Darren has formally held senior roles in several businesses in retail and hospitality, including Hotel Chocolat and Unilever. He currently holds two ambassadorial roles, being a Schools Role Model for Stonewall, and fundraising and awareness for Target Ovarian Cancer, Williams Harding also partners with a Bulgarian dog rescue centre.