The 2023 Programme
Introduction and opening comments Darren Williams, Executive Chairman, Scrubd
Webinar No 1: Effective digital transformation to drive omnichannel customer engagement forward
This session will discuss how do retailers embrace digital transformation to unify customer engagement both instore and online. We look at how an agile and innovative omnichannel strategy can drive your business forward and stay connected to your market through effective CX.
Webinar No 2: Leveraging successful omnichannel selling across multiple channels
Retailers have the option to use a wide range of channels in which to grow and find new customers - from marketplaces to direct selling and social commerce - to private label and B2B eCommerce. However, its apparent that post-pandemic shoppers now value convenience more than ever - retailers must be available to customers wherever and whenever they want to shop.
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