The 2023 Programme
09:05 - 10:00 Loading profile... Loading profile... Loading profile... Loading profile... | Session One: Achieving a seamless omnichannel customer journey through digital transformation - part 1More than ever retailers are focused on their digital transformation and creating a single view of its customers across all channels, all with the aim of improving customer engagement. This session discusses why delivering a brilliant digital customer experience throughout an omnichannel customer journey is more important than ever in today’s competitive retail environment.
Jackson Versitano, Regional Manager Retail UK & RoEMEA, Lightspeed Commerce Trevor Gordon, Global Transformation Director - Customer, Diageo Ed Duggan, Financial & Commercial Director, Fishpools Anouk de Lange, eCommerce Manager & eBusiness Specialist, JDE Coffee Loading profile... Loading profile... Loading profile... Loading profile... |
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10:30 - 11:30 Loading profile... Loading profile... Loading profile... Loading profile... | Session Two: Why a digital first eCommerce strategy will enable retail to meet evolving customer demandDigital transformation brings together a retailers’ online, data and digital capabilities - remodelling their internal and external processes to keep up and enable trading at a faster pace, with range and availability, adapted to the online model.
Frédéric Frizzarin, Head of Pre-Sales - Merchant Services, Worldline Rob Savin, Marketing Director, Alpkit Gracia Amico, Chair, Closer Pets Michael Jervis, Head of Digital, MattressOnline Loading profile... Loading profile... Loading profile... Loading profile... |
12.00-13.00 Loading profile... Loading profile... Loading profile... Loading profile... Loading profile... | Session Three: Achieving a seamless omnichannel customer journey through digital transformation - part 2More than ever retailers are focused on their digital transformation and creating a single view of its customers across all channels, all with the aim of improving customer engagement. This session discusses why delivering a brilliant digital customer experience throughout an omnichannel customer journey is more important than ever in today’s competitive retail environment.
Jane Smith, Commercial Manager - Contract logistics, Hellman Worldwide Logistics Kaylie Mitten, Senior Digital Product Manager, FatFace Emma Siveyer, Head of Digital & Experience, Three UK Chris Delahunty, Head of Digital Marketing, 3rd Rock Dr Edda Blumenstein, Founder, beOmni Consulting Loading profile... Loading profile... Loading profile... Loading profile... Loading profile... |
Venue & Contact
VENUE
Digital Event
EVENT DATE
June 14 2023
START TIME
09:00
CONTACT
For retail speaker opportunities:
Claire Knott
E: claire.knott@theretailbulletin.com
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

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