The 2023 Programme
09:00 - 09:05 Loading profile... | Moderator’s introduction and opening commentsDarren Williams, Global Head of Leasing, Impress Loading profile... |
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09:05 - 10:00 Loading profile... Loading profile... Loading profile... Loading profile... | Session One: Achieving a seamless omnichannel customer journey through digital transformation - part 1More than ever retailers are focused on their digital transformation and creating a single view of its customers across all channels, all with the aim of improving customer engagement. This session discusses why delivering a brilliant digital customer experience throughout an omnichannel customer journey is more important than ever in today’s competitive retail environment.
Jackson Versitano, Regional Manager Retail UK & RoEMEA, Lightspeed Commerce Trevor Gordon, Global Transformation Director - Customer, Diageo Ed Duggan, Financial & Commercial Director, Fishpools Anouk de Lange, eCommerce Manager & eBusiness Specialist, JDE Coffee Loading profile... Loading profile... Loading profile... Loading profile... |
10:30 - 11:30 Loading profile... Loading profile... Loading profile... Loading profile... | Session Two: Why a digital first eCommerce strategy will enable retail to meet evolving customer demandDigital transformation brings together a retailers’ online, data and digital capabilities - remodelling their internal and external processes to keep up and enable trading at a faster pace, with range and availability, adapted to the online model.
Frédéric Frizzarin, Head of Pre-Sales - Merchant Services, Worldline Rob Savin, Marketing Director, Alpkit Gracia Amico, Chair, Closer Pets Michael Jervis, Head of Digital, MattressOnline Loading profile... Loading profile... Loading profile... Loading profile... |
12.00-13.00 Loading profile... Loading profile... Loading profile... Loading profile... | Session Three: Achieving a seamless omnichannel customer journey through digital transformation - part 2More than ever retailers are focused on their digital transformation and creating a single view of its customers across all channels, all with the aim of improving customer engagement. This session discusses why delivering a brilliant digital customer experience throughout an omnichannel customer journey is more important than ever in today’s competitive retail environment.
Kaylie Mitten, Senior Digital Product Manager, FatFace Loading profile... Loading profile... Loading profile... Loading profile... |
Venue & Contact
VENUE
Digital Event
EVENT DATE
June 14 2023
START TIME
09:00
CONTACT
For retail speaker opportunities:
Claire Knott
E: claire.knott@theretailbulletin.com
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

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