Travis Perkins to open 50 new branches over next 5 years
Travis Perkins is set to open up to 50 new branches over the next five years as it plans to grow its market share.
Developing the Travis Perkins branch network will mean that the company can offer better service to customers, and being larger and more efficient branches, means they will have superior range and delivery advantages.
This year the merchant opened two brand new branches, made four relocations and refurbished a further 16, with further investment to come.
Travis Perkins also opened a click and collect only branch in Kingswinford to support orders placed on its app and website, and a Toolhire hub in Barking, East London which services branches in its local area, and gives them the ability to order different types of product that most branches don’t stock, helping expand branch offering and availability.
The latest project was the redevelopment of the Cheltenham Mead Road branch which now has a bigger and better 2.5 acre site at the same location, with its heavy goods yard due to be finished in Q2, 2022.
To offer more to customers every new branch that opens will include a Tool Hire. The brand will open 19 new Benchmarx showrooms next year and opened nine this year. The innovative trade-only kitchen and joinery suppliers – in Travis Perkins branches. This means that customers can purchase from both businesses through the same account which has both a cash and credit option, making it more convenient for them.
The expansion and modernisation plans come as the brand embarks on an ambitious redevelopment, relocation and refurbishment programme, designed to improve the customer experience both in person and digitally. The merchant’s industry leading mobile app for customers was launched earlier this year and was designed in conjunction with customers to revolutionise the way they work by allowing them to order materials in real time and check stock on the go.
Kieran Griffin, managing director at Travis Perkins, said; “As a business, we are committed to investing in our branch network to help us achieve our overarching goal to efficiently service our customers. Our goal of opening up to 50 new branches over the course of five years will enable us to do that.
“This investment sits alongside our digital expansion so whether our customers want hands-on colleague experience or a totally digital interaction, and our site modernisation and digital expansion plans mean we will continue to be best placed to serve them.”